How to Initiate a Return
We have designed our return process to be straightforward. Please follow these steps to return an eligible item:
Step 1: Contact Us for Return Authorization
Before shipping anything back, please contact our customer service team at info@shoesforcrewsoffer.my with your order number and the reason for your return. We will review your request and, if eligible, provide you with a Return Authorization and return shipping instructions.
Step 2: Prepare Your Package
Place the item(s) in the original packaging, including the original box, tags, and any accessories. Ensure the item is unused and in the same condition you received it.
Step 3: Ship Your Return
If your return is approved, we will provide you with a prepaid return shipping label where applicable. Attach the label to your package and drop it off at the designated carrier location. Please retain your tracking number for reference.
Step 4: Return Receipt and Inspection
Once your return arrives at our facility, our team will inspect the item(s) to confirm they meet our return conditions. This inspection is typically completed within 1–2 business days of receipt.
Step 5: Refund Issuance
If your return is approved, we will process your refund within 1–2 business days of inspection. The refund will be issued to your original payment method. Please allow an additional 7–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Return Address
All authorized returns must be sent to:
Shoes For Crews Offer
444 Bracey Cir
Windsor, VA 23487
United States
Important Reminders
- Do not send returns without prior authorization. Unauthorized returns may be refused or delayed.
- Keep your return tracking number until your refund is confirmed.
- If you have questions at any step, contact us at info@shoesforcrewsoffer.my.
Contact for Return Assistance
Our customer service team is available Monday through Friday, 9:00 AM – 6:00 PM (ET) at info@shoesforcrewsoffer.my or +1 757-630-0061.